01Where we deliver
We deliver to addresses on the UK mainland and in Northern Ireland. We do not currently post outside the United Kingdom, mainly because of the customs handling older electronics attract.
Deliveries to the Scottish Highlands and Islands, the Isle of Wight and the Isles of Scilly use the same services but can take a day longer.
02Options and charges
- Royal Mail Tracked 48: £3.95, usually two to three working days after dispatch.
- Royal Mail Tracked 24: £6.95, usually the next working day after dispatch.
- Free tracked delivery on orders over £60: sent Tracked 48, three to five working days.
Consoles and heavier parcels may go by a courier instead of Royal Mail at no extra charge; the tracking link in your dispatch email will say which.
03Dispatch times
Orders are dispatched within one working day of payment clearing. Orders paid for before midday Monday to Friday normally leave the same day. There is no dispatch on Sundays or bank holidays.
If an item needs a final check on the bench before it goes, for example a console that has been in stock for a while, we will tell you by email and it may add a day.
04Tracking and signatures
Every parcel is tracked and you receive the tracking number by email on dispatch. Orders over £150 require a signature. If nobody is in, the carrier leaves a card and the parcel can be collected or redelivered.
05How things are packed
Cartridges and discs go in rigid mailers. Consoles are wrapped, boxed and double-walled, with power supplies and leads bagged separately. Original boxes, where included, are protected inside an outer carton rather than used as the shipping box.
06Late, lost or damaged
If tracking has not moved for five working days, or a parcel arrives damaged, email [email protected] with the order number. Keep the packaging if there is damage. We raise the claim with the carrier ourselves and send a replacement or refund without waiting for the claim to settle.